Beta Testing

Checklists for conducting Beta Testing with Live customers.

Getting Started

We look for 3 takeaways with our beta tests:

1. Film of Beta Test

   1. 1 Unscripted Interaction

   2. 1 Scripted Interaction

2. Recorded Feedback after Interaction

Film of Beta Test

Filming the beta test is out Football Footage. This data is essential to refining our customer experience. When filming the beta test be sure to Record 2 interactions with the Beta Tester:

1. Unscripted Interaction

2. Scripted Interaction

Be sure to follow the following guidelines when filming:

• Film contains Speaker

• Film contains Voice Assistant Device

• Film contains entire conversation session (start-to-end)

Unscripted Interaction

The Unscripted Interaction allows us to see how customers organically use our voice assistants. Tell your Beta Tester to start the conversation session with the following phrase:

"Alexa, run Dublin Cleaners"

Scripted Interaction

The Scripted Interaction allows us to film a customer using a standard interaction. Pick the script your Beta Tester did not follow during the unscripted interaction. Tell your Beta Tester to start the conversation session following either script:

Script 1: On My Way

On my Way Script

Script 2: Pickup Request

Pickup Request #1

Pickup Request #2