Design Quests

How to create quests for knights, magicians, and other superheros will be excited and challenged to complete. Checklists to get started designing new features.

Get Started

In order to bring our adventures to life, we have to first design quests. Our noble steed is headed towards the dry cleaning kingdom. We are solving problems for the dry cleaning kingdom using voice technology powered by AI. This section is all about designing features for voice. If you are UX / UI / Voice Designer / etc this is where you should start. You are accountable for designing a magical customer experience. On your adventures to design quests, you will learn the following skills:

1. How to Pick a Galaxy

2. How to Pick a Planet

3. How to Draw the Map

Adventures from the Interplanetary QuestMasters are granted randomly so please submit an issue if you're not happy with yours.

1. Pick a Galaxy

Once you're strong enough, pick your galaxy:

Customer Obsession Statement is ...

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. - source

Some examples:

• "As a mother of 4, I want to easily do laundry without having to take any time out of my day."

• "As a young business professional, I want to clean my clothes instantly and without any thought."

• "As an elderly grandfather, I want my favorite sweaters dry cleaned. But, I have trouble seeing tiny text on phone screens, and my arthritis makes it difficult to use the keyboard."

2. Pick a Planet

Once you're strong enough, pick your planet:

When SpaceX chose a planet to pick to expand humanity to, did they just pick a galaxy willy-nilly? No! They had defined core functionality of their planet. In order for humans to live on another planet, it needs to have:

• Temperatures sustainable for human infrastructure.

• Terrain possible for human traversal.

• Resources to sustain human life.

Core Functionality is the top 3-5 things customers will have when the quest is complete. These are like the rewards of quest completion. For example, the core functionality for NotifyArrival was

• Customers send "On My Way" notifications to their dry cleaner using Amazon Alexa.

• Business owners receive POS, SMS, and email notifications of customers on the way.

• Customers can only send 1 "On My Way" notification each day via POS.

3. Draw the Map

Once you're strong enough, draw the map for adventurers to follow:

Frame Design creates a conversation around intents and required inputs. Frame Design is the easiest and most scalable way to build voice apps. Before frame design was graph design. Here's a look at the difference:

Graph design was great for web and mobile design, where flows were linear. Users were limited to button presses, screen swipes, and input boxes. With voice, customers have much more freedom to interact with your designs in unexpected ways. Frame design improves upon Graph UI for the following reasons:

• Frame Design uses less code.

• Frame Design is more flexible to customer input.

• Frame Design is better at simulating natural conversation.

Now that we understand why Frame Design is better than Graph Design, let's take a closer look at Frame Design in action:

On the left you see the slots needing filled in order to complete the customer's intent. On the right you the see the prompts Alexa gives in order to fill the prompts.